1. Contact Support
Need help with your TeamCapsule account, a team, a game, or anything else on the
platform? Our support team is here to help. Please reach out to us at:
TeamCapsule Support
support@teamcapsule.ca
We aim to respond to all support requests within one to two business days.
2. Before You Contact Us
To help us resolve your issue as quickly as possible, please include the following information when
emailing us:
- The email address associated with your TeamCapsule account
- A clear description of the issue you're experiencing
- The team, game, or feature involved (if applicable)
- Any error messages you saw, and screenshots if possible
- Whether you're using the web app, the iOS app, or the Android app
3. Common Topics
Here are a few things our support team can help you with:
- Account access — trouble logging in, resetting your password, or verifying your email
- Teams & rosters — creating teams, managing players, staff, and invitations
- Games & stats — tracking games, faceoffs, penalties, and stat corrections
- Video — uploading, annotating, or clipping game footage
- Live scoreboard — setting up and streaming the live scorebug overlay
- Billing & plans — questions about your subscription or plan
- Account deletion — requesting or cancelling deletion of your account
4. Legal & Privacy
For questions about how we handle your data or the terms governing your use of TeamCapsule, please see
our Privacy Policy and Terms of Use.
General support requests related to those documents can also be sent to
support@teamcapsule.ca.